Losing or breaking your phone is stressful. That’s where Asurion Verizon comes in. This service gives you peace of mind by covering damage, loss, theft, and more. In this post, we’ll break it all down — how it works, what it costs, what’s covered, and how to file a claim. We’ll also help you decide if it’s worth keeping or canceling. Let’s start with the basics.
What Is Asurion Verizon?
Asurion Verizon is a device protection plan for Verizon Wireless customers. It’s managed by Asurion, a company that handles phone insurance for several major carriers. When you sign up, you’re getting extra coverage for your phone or tablet.
This includes cracked screens, battery issues, lost or stolen phones, and even tech help. It’s an add-on to your Verizon plan, billed monthly. You can sign up when you buy a new device or add it later if you’re still eligible.
Plans Offered by Asurion Verizon
There are a few different plans. Each has slightly different coverage and prices. Let’s break them down.
1. Verizon Mobile Protect
This is the most popular option. It covers damage, loss, theft, and post-warranty issues.
What you get:
- Same-day replacement (in some areas)
- Unlimited cracked screen repairs for $29
- Battery replacements
- 24/7 live tech support (called Tech Coach)
Price: $14 to $17 per line each month, based on device tier.
2. Mobile Protect Multi-Device
This plan is for families or users with 3+ lines. Same benefits as Mobile Protect, but you share coverage across lines. You can file 9 claims per year for up to 3 lines.
Price: $50 per month for 3 lines. Each extra line is $11.
3. Total Equipment Coverage (Legacy)
This plan is older but still active for some users. It covers damage, loss, and defects. It doesn’t include tech support or same-day delivery. You can’t sign up for this anymore, but some still have it.
What Does Asurion Verizon Cover?
Let’s get into the details.
Here’s a table of what’s covered — and what’s not:
✅ Covered:
| Problem | Covered? |
|---|---|
| Cracked screen | Yes |
| Water or drop damage | Yes |
| Lost or stolen phone | Yes |
| Battery problems | Yes |
| Tech support via app/chat/phone | Yes |
| Device won’t turn on or charge | Yes |
| Hardware failure after warranty | Yes |
❌ Not Covered:
| Problem | Covered? |
|---|---|
| Cosmetic-only damage | No |
| Issues caused by unauthorized repair | No |
| Charger, case, or accessories only | No |
| Software issues unrelated to device | No |
| Stolen phone with no proof | No |
If you file a claim and it’s denied, Verizon or Asurion will tell you why.
How to File a Claim with Asurion Verizon
Filing a claim is easy, but you need to follow the right steps.
Here’s how to do it:
- Go to phoneclaim.com/verizon
- Sign in with your Verizon account
- Select your device
- Choose the issue (lost, stolen, damaged, not working)
- Answer some quick questions
- Pay the deductible
- Pick your delivery method
That’s it. In many areas, you can get a replacement the same day. They’ll bring it to your home and help you set it up.
How Much Is the Deductible?
The deductible depends on your phone’s tier.
Here’s a simple breakdown:
| Device Tier | Screen Repair | Lost/Stolen | Malfunction |
|---|---|---|---|
| Tier 1 (flagship) | $29 | $249 | $99 |
| Tier 2 | $29 | $199 | $99 |
| Tier 3 (basic) | $29 | $99 | $49 |
You’ll see the exact amount during your claim process. Make sure to have a credit or debit card ready.
Pros and Cons of Asurion Verizon
Like anything, Asurion Verizon has ups and downs.
Let’s look at both.
Pros
- Covers more than just damage
- Works for lost or stolen devices
- Fast replacements in many cities
- $29 screen repair is cheap
- Tech help 24/7 through Verizon Tech Coach
Cons
- Monthly fees can add up
- Deductibles are high for theft/loss
- Not worth it for older or cheap phones
- Claims may be denied if the rules aren’t followed
Think about how often you damage or lose phones before signing up. For some people, it’s worth every penny. For others, it’s not.
Real Example: Cost Comparison
Here’s a look at how the costs work out. Let’s say you have a new iPhone worth $1,000.
| Situation | Without Asurion | With Asurion Verizon |
|---|---|---|
| Screen repair | $250+ | $29 |
| Lost phone | $1,000 | $249 + monthly fees |
| Total per year | $0/month | ~$204/year (at $17/mo) |
In many cases, one repair or replacement covers the yearly cost. If you never damage your phone, it’s a loss. If you do, it’s worth it.
Alternatives to Asurion Verizon
There are other ways to protect your phone. Here are a few popular options.
1. AppleCare+ or Samsung Care+
If you use Apple or Samsung, their plans are solid. They often cover damage and offer cheaper repairs. You usually have to buy these within 60 days of getting your phone.
2. Credit Card Protection
Some premium credit cards offer purchase protection. If you bought your phone using that card, you may already have coverage. Check your card’s benefits guide.
3. SquareTrade or Other Insurers
There are third-party options like SquareTrade. They’re often cheaper and can cover multiple devices. But you may not get the same-day help like you do with Asurion or Verizon.
Read more: Tool Tech Supply: Where Tools and Tech Come Together
FAQ: Asurion Verizon
1. Can I cancel Asurion Verizon anytime?
Yes. Log in to your Verizon account and cancel online or through the app.
2. Do I have to return my broken phone?
Yes, usually within 10–15 days. If you don’t, you’ll be charged.
3. Are replacement phones brand new?
Most are refurbished, but they’re tested and guaranteed to work.
4. Can I get coverage for tablets or watches?
Yes. Many Verizon devices qualify for protection.
5. Can I file more than one claim?
Yes, but there are limits. You can file up to 3 claims per line per year.
6. How long do claims take to approve?
Some are approved in minutes. Others take longer if more info is needed.
7. Is the Tech Coach app free with protection?
Yes. It’s included with Mobile Protect plans.
Final Thoughts: Should You Get Asurion Verizon?
It depends on your habits. If you’re careful and rarely damage phones, it may not be worth it. But if you’ve ever cracked a screen or lost a phone, this plan can save you hundreds.
$17 a month isn’t cheap. But neither is replacing a $1,200 device. Just read the fine print. And make sure to back up your phone often — no insurance can replace your lost data.
